Should Samsung Recall the Galaxy Note7?
On Friday, Samsung stated that it’d stopped selling the Note7, and were going to replace models which consumers already had bought. However, their action wasn’t an official recall; that would’ve involved the CPSC (Consumer Product Safety Commission), and would’ve made it illegal to sell these phones. Undercover shoppers checked several retailers on Friday morning, and discovered the phone for sale at a few of them.
If Samsung initiated the process of recall, the first step would be to instantly report any problems to the CPSC. Some the criteria for reporting are if a product ‘has a defect that might cause a significant product hazard,’ or ‘causes death or an unreasonable risk of severe injury,” according to the Consumer Product Safety Act. Then, the CPSC would assess those reports and decide if corrective actions are needed. Also, the agency cooperates with businesses to decide the hazard, scope and remedy, then will make recommendations.
The CPSC also is able to pursue a recall with an organization after investigating reports of issues obtained from consumers or additional stakeholders like safety advocates.
As you might’ve viewed headlines that said Samsung recalled their phone, one government official stated there isn’t any official recall. Samsung did not respond to a questioning for more details regarding to the Note7 announcement.
In addition, an official recall could involve concise guidance on following steps for consumers. Samsung has just stated, ‘For customers who have already the Galaxy Note7 devices, we’ll voluntarily replace their present devices with a newer one over the upcoming weeks.’
According to the director of electronics testing, Maria Rerecich, Samsung immediately should initiate an official recall with the CPSC given the severe nature of the safety issue it identified with this device. She is especially worried that phones continuously are available for sale.
Reports of Note7 phones catching on fire appeared within the past couple of days. Samsung identified thirty-five global cases that involved battery problems, yet did not specify the nature of the circumstances.
Issues with the device come after a water-resistance problem with the Galaxy S7 Active which was found last July. The smartphone was marketed as having the ability to survive immersion within 5’ of water for thirty minutes. As it was tested by others with that specification, it failed.
Samsung reported that it repaired the issue; however, they declined any request to offer serial numbers of affected devices as well as extend warranties past the regular 1-year mark.